Acting General Manager, North America & Asia Region

Neil joined Transcom in 2004 as a Key Account Manager and has since gone on to accumulate significant experience in our organization. Neil was promoted to the position of Acting Regional General Manager for North America & Asia in the beginning of 2012 to spearhead our growth in North America, the world’s largest customer management market, and our offshore operations in Asia.  

Prior to this role, Neil oversaw the expansion of the region's largest client partnership and has subsequently served in the roles of Director of Client Services, Director for Sales and Account Management, and Country Manager in North America. 

Before joining Transcom, Neil spent two years at the helm of a training and development consulting firm in Toronto, Canada which serviced both private and public sector enterprises with competency-based learning and development initiatives. During his career he also held a leadership position at a business services company specializing in working with commercial properties, playing a key role in the expansion of the company to major markets in the USA.

Neil’s strong background in business strategy, sales and marketing, as well as client services, has been integral to the recent developments in the North American and Asia market for Transcom.  He has been at the forefront in development of new and innovative strategic offerings from social media customer care and shared services to early collections within the region.

He holds a BA from the University of Guelph.