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General Manager, Iberia & Latin America
Isabel joined Transcom in 2011 as General Manager of Iberia and Latin America. In this role she is responsible for our operations and business activities in Spain, Portugal and Latin America.
Isabel’s career experience includes more than 20 years in the contact center industry. She brings a wealth of experience and knowledge of the outsourcing field to Transcom, having held senior roles at several key players, including Teleperformance Spain, where she served as CEO and President for more than 11 years. During her tenure at Teleperformance, she drove significant growth in the company’s customer base and oversaw the expansion of their operational footprint.
Isabel has served as president of the Spanish Contact Centre Association, a non-profit organization which aims to strengthen and develop our sector, while ensuring a high quality of service among associated companies through the implementation of regulatory principles. She has worked with clients from a variety of industries such as telecommunications, energy, banking, insurance, travel and leisure, travel and public administration.
She holds a Degree in Law from the Universidad Autónoma de Madrid and a Masters in Marketing, Communication and Publicity, which she completed at the Instituto de Directivos de Empresa.
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