General Manager, France & Italy Region
Roberto joined our Executive team in July 2011. As Regional General Manager, Roberto is responsible for our operations in France and Italy, as well as the offshore operations in North Africa and Croatia that most effectively serve the French and Italian markets.
Prior to taking on the Executive role with Transcom, Roberto served our company for seven years as Italy Country Manager, during which time he oversaw the development of our Italian business through several key milestones. Through Roberto’s leadership, Transcom Italy has grown into a major market player. In 2009, Roberto led our crisis recovery response after the earthquake in L’Aquila. He was named Employee of the Year in recognition of his outstanding performance and commitment to Transcom at the Our Group Sales Awards in 2009 held by our parent company Kinnevik.
Roberto’s career in the outsourcing industry includes ten years of general management experience and an additional ten years in Hewlett Packard (HP). Before joining Transcom, Roberto developed expertise in business process outsourcing serving many vertical markets such as telco, banking, insurance and value-added services.
Roberto holds a degree in Business Administration from Bocconi University in Milan and has been a member of the board of the Italian Call Center Association since the late 1990’s.
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