With the vision to increase the value of customer interactions on behalf of clients, Transcom was created in 1995 by the Swedish investment company Kinnevik led by the entrepreneurial visionary Jan Stenbeck. Since then, we have experienced spectacular sustained growth. Innovative product offers and services have been added to our portfolio, along with new geographic markets to support client growth and wider and deeper multiple industry expertise.

Looking ahead we will continue the service expansion, focusing on the end customer experience to increase satisfaction and loyalty, as well as the improvement of cost efficiencies for our clients.  

Development highlights 1995-2008:

2008

• New contact centre in Manila
• 6th contact centre opened in Spain
  
• Acquisition of second debt collection agency in the UK

2007

• Acquisition of NuComm, leading North American Customer Relationship Management company
• Acquisition of IS Inkasso, Austria’s largest debt collection agency
• 2nd contact centre opened in Lithuania
• 2nd contact centre opened in Chile
• 2nd contact centre opened in Poland
• Acquisition of Polish debt collection business
• 4th contact centre opened in Germany
  

2006

• 2nd contact centre opened in Croatia
• 1st contact centre opened in Chile
• 2nd contact centre opened in Belgium
• 5th contact centre opened in France
• Joint venture with home agent company in the US
• 4th contact centre opened in Italy
• Acquisition of UK debt collection business
• Acquisition of Stockholm’s largest interpretation firm
• Acquisition of leading German debt collection business
  

2005

• 1st contact centre opened in Tunisia
• 1st contact centre opened in Croatia
• Acquisition of Czech debt collection business

2004

• 5th contact centre opened in Spain
• Acquisition of Hungarian CRM business
• 1st contact centre opened in Belgium
  

2003

• 1st contact centre opened in Portugal
• 1st contact centre opened in Poland
• Acquisition of CIS collection business

2002

• 3rd contact centre opened in Italy
• Acquisition of CRM business in Spain
• Acquisition of Lithuanian CRM business

2001

• Transcom listed on the OMX Nordic Exchange
• 1st contact centre opened in Latvia

2000

• 1st contact centre opened in Estonia
• 1st contact centre opened in Spain
• 2nd contact centre opened in Italy
• Creation of Transcom WorldWide S.A. through merger of Transcom AB and Transcom Europe S.A.
  

1999

• Transcom AB and Transcom Europe operational in a total of 11 countries: Sweden, Luxembourg, Norway, Germany, Denmark, France, Finland, Italy, the Netherlands, Switzerland, and Austria
  

1997

• Establishment of Transcom Europe
  

1995

• Establishment of Transcom AB in Sweden