Affinion
Supporting new market entry
Transcom’s support has made Spain one a top performing markets in terms of sales achievement for this global provider of customer loyalty programs.
Menzies Client Solutions Ltd
Delivering service innovation in the airline support industry
When an airline loses your luggage, you need action. Fast. A unique partnership between airline support service provider, Menzies Client Solutions Ltd (trading as MCS) and Transcom, makes sure you get a rapid response.
Obsidiana
Supporting
the growth of BankInter’s consumer finance operation
Transcom is Obsidiana’s sole
contact center provider, managing what the company acknowledges to be its most
important customer channel – the telephone.
Orange
Supporting service leadership for Orange
Independent research puts Orange Spain ahead of its competitors for customer satisfaction. Handling almost 1.5 million interactions a month from centers in Spain and Chile, Transcom is supporting this industry leading performance.
RiksTV
Supporting market entry for RiksTV
Transcom has helped RiksTV build and maintain marketshare in today’s pay TV market in Norway. Today its programs are watched in 25% of all Norwegian households.
TalkTalk
Supporting a sustainable business model
Transcom’s Manila-based customer management and collections operation has saved £15 million in annual costs and delivered a 100% improvement in collections performance. Customer satisfaction and first time recovery have soared.
Tele2
Preventing churn for Tele2
Tele2 chose Transcom as its customer management partner in 1997 when it launched as a diverse pan-European telecom service provider.
VW Group
Building a market leader for VW Group
Trade Parts Specialists (TPS)
The UK auto parts operation launched by VW Group in 2006 is now a major national business, with a multi-million pound turnover supplying VW, Audi, SEAT and Skoda branded parts to over 25,000 independent motor traders and body shops across the UK.