As a leading service provider of integrative customer contact management, Transcom Worldwide Germany has been serving the German market since 1998 and has succeeded in ranking to date as the 8th top German customer service provider. About 1,300 communication specialists are working for the customer care processes at the company's sites in Dresden, Halle and Rostock with the responsibility of handling all contact channels for our clients.
Since December, 31st 2005 Dr. Finsterer + Königs Inkasso GmbH, one of the top leading credit collection companies in Germany, is member of the Transcom Group. The enterprise was founded in 1983 in Tönisvorst near the commercial centre of Düsseldorf. Alone 150 staff members are working there in a team-based integrated work process. They undergo continuous training and upgrading in accordance with our standards of quality.
The quality management of Transcom – Dr. Finsterer + Königs Inkasso GmbH is certified in accordance with DIN EN ISO 9001:200. It ensures flexibility, transparency and efficient processing.
As a global full service provider for complex CRM and communication solutions, Transcom's offering goes beyond professional customer contact services. Along with the customer lifecycle, Transcom excels with its one-stop portfolio ranging from consulting services for all communication processes and channels, claim management, logistics, technology consulting up to database management. Our portfolio of services comprises areas such as lead generation, order acceptance, order processing, win-back activities, and complaint processing. Also, document processing and archiving as well as direct marketing constitute core areas of complete service fulfilment.
Furthermore, new technologies such as mobile communication, chat services, interactive Bluetooth communication or Shared Services belong to the company's repertoire.
In the range of CMS our portfolio of services comprises front office, back office, pre-reminder services, reminder services, amicable collection, legal collection, collection by phone, debt monitoring, purchase of fresh and written-off debt and naturally special solutions in 19 countries of Europe.
We also develop an individual workflow and establish a personalized relationship to each client. On this account it is guaranteed that our processes are optimised individual to the customer requirements.
The key industries are as different as our customers themselves. They range from banking, education, insurance, energy, industry, media to healthcare/ pharmaceuticals, transportation, travel or mail order. Our main focus area is the telecommunication branch.
We have the experiences, skills and technical resources needed to be one of the most efficient and leading service provider accelerating growth within the dynamic CRM and CMS industry.