Do you think it matters where an agent is located? When you call a company for customer service and your call is answered off-shore do you expect the quality to suffer?

 Cast your vote below to see what our survey says:

This Month's Poll:

If the quality of service is the same, does it matter if the Customer Service Representative is in the same country as you are?

Last Month's Poll:

Do you think "At-Home" customer service agents are better than "Fixed Facility" agents? Click below to see the results of our informal poll: 

Are "Home Agents" better than "Fixed Facility" Agents?

For more in-depth information- we asked key executives in over 2,000 North American companies in 5 important industry sectors what they thought and published the results in our Industry Report: Home Agent Adoption in the North American Contact Center 2010. To obtain your complimentary copy click here.

 

The results of these poll and many other valuable offers are also available to readers of our newsletter

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Take Advantage of our New Global Footprint

We have combined Transcom North America’s core competencies with Transcom WorldWide’s global reach.

Whether it’s handling inbound/outbound service and support of customers across your territory or around the world; developing automated voice solutions; or developing cost-saving offshore alternatives to simplify your operations.

Whatever your customer contact center needs, Transcom North America delivers. With 75 global service centers in 29 countries we are uniquely positioned to make your outsourced project a success.

Contact Center Services We do it for you.
Call Center Optimization We help you do it.
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Toll-Free: 1.877.637.2615 | T: 905.323.3939 | F: 905.641.1456 | E: information@transcom.com