Transcom's approach to maximizing contact center operations is set out in two great industry text books, both written by our EVP and founder, Réal Bergevin. Call Centers for Dummies, our newest best-selling release on the “Transcom way”, is a  definitive industry guide to running a successful contact center and has been reprinted in many different countries around the world.

 

Mr. Bergevin’s seminal work is 23 Steps to an Effective Call Center (now in it's 2nd edition), which outlines the step-by-step business model needed to run efficient contact center operations.  

Now and for a limited time, when you order both these books, Transcom will ship the second one free.

Click here for more information.

 

 This and many other valuable offers are available to readers of our newsletter

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Take Advantage of our New Global Footprint

We have combined Transcom North America’s core competencies with Transcom WorldWide’s global reach.

Whether it’s handling inbound/outbound service and support of customers across your territory or around the world; developing automated voice solutions; or developing cost-saving offshore alternatives to simplify your operations.

Whatever your customer contact center needs, Transcom North America delivers. With 75 global service centers in 29 countries we are uniquely positioned to make your outsourced project a success.

Contact Center Services We do it for you.
Call Center Optimization We help you do it.
Off Shore Savings Best Practices at a lower price.

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Toll-Free: 1.877.637.2615 | T: 905.323.3939 | F: 905.641.1456 | E: information@transcom.com