Staying close to your customer is critical. Whether you are launching a new product, encouraging necessary upgrade sales or soliciting new business, we can help you generate revenues, improve customer service and to put it simply, get results.

At Transcom, we have designed a highly effective and innovative process for customer acquisition and retention, giving your business the ability to stay connected to your most valued customers.

What truly separates Transcom from its competition is our Billing/Sales/Retention team (BSR). This dedicated group of professionals is skilled in the techniques of successful selling, as well as the "art" of recovering dissatisfied customers.

While all of our agents are trained and familiar with your business and its products, our BSR team takes over any call involving a sale, billing issue or unhappy customer. The BSR team is comprised of our top sales people - highly skilled in handling challenging calls for our clients, such as sales confirmations and dissatisfied customers.
 
Each team member's goal is to ensure that a call is handled with the utmost care and accuracy.

Here's how our BSR team functions day-to-day:

Every dissatisfied customer and sales call we handle is transferred from Transcom's Telemarketing and Inbound Sales departments to the BSR team.

The BSR team confirms the details of the sales call or attempts to resolve customers' dissatisfaction. Throughout the process, our BSR representatives electronically record the reasons for displeasure in the database and offer services to resolve the issue(s).

For more information on our billing, sales and retention team please contact Transcom North America & Asia.