Our Services
Our suite of Manila services include:

• BPO
• Inbound/Outbound Customer Service and Sales,
• Lead generation,
• Reporting and Data
• Call Auditing

Our Manila location is ready for the growth of your business. With a total capacity of 2,200 seats on campus we can meet your future expansion needs.

Technology infrastructure you can trust

Transcom Manila leverages Transcom’s North American-based and cutting-edge call center technologies and software applications. It is this that drives our technology efficiencies and productivity in Manila, using all the statistical quality controls and continuous improvements we employ on this continent. Our offshore facility is also controlled from our St. Catharines' data center, ensuring the flexibility, robust platform and security our clients
can trust.

Additionally, we bring all this modern technology and strong communications infrastructure to a stable political environment, making Manila a safe choice for your business. It offers a fast-growing economy and a host of attractive, cost-effective competitive advantages for global companies—or those looking to go global. This Southeast Asian financial and business hub has long been recognized as a region that seamlessly merges the competitive economic advantages of its offshore location with its Western connections. Today, over 500 multi-national companies operate from the Philippines—and that number is increasing rapidly.

Strong educated workforce

“We measured Transcom against a control group in the US with a simple verification exercise and found that, right out of the gate, the Transcom Manila staff scored as well or better than our people in the US,” says one company president. “And that was just in the initial stages.”

Manila offers a well-educated, professional and multi-lingual workforce that understands Western culture and customer service. In Manila, Transcom has built a customer care workforce that is focused on delivering superlative service while leveraging proven technology, quality assurance processes and a continuous improvement environment. Our Manila operations offer highly competitive offshore pricing and service options to “blue chip” and other businesses with superlative customer service.

The Manila call center operates 24x7 and 100% of the current programs support North American organizations. While the time zone difference is 12 hours ahead, our team in Manila is at maximum staffing in the afternoons and evenings to meet the needs of our North American customers.