Save money on manpower and consider Transcom’s wide range of outbound Interactive Voice Response (IVR) solutions that can handle between 50 to 50,000 calls within a few hours. Our voice response system is higher in quality than the services provided by other call centers. Transcom’s call responses occur almost instantaneously, and we have significantly reduced the price for call holding. Transcom’s voice response system handles calls with no transfers or call backs.

Getting started on an automated system also means that your employees will be more productive and efficient. The IVR system will direct calls to the proper department so that your customers will have their questions answered promptly- improving the customer experience. This is just one of the many benefits available through Transcom’s voice response system.

We have over 50 years combined experience of outbound IVR development and last year we handled about four million calls for our clients. This year we expect to be handling twelve million.

The wide range of voice response solutions that Transcom provides include AutoCollect, AutoAlert and AutoRecruit AutoCollect is a solution that can help you with your overdue payments from clients. Instead of having an employee take time out of his or her day to contact customers, our system can do it for you. You can contact thousands of customers each hour. AutoAlert is an automated, outbound IVR service that can call thousands of your customers and deliver the message of your choosing. This voice response system is available to your company 24 hours a day, 7 days a week. It can be activated in mere minutes by simply using Web interface, or by calling a secure 1-800 number. Then there is AutoRecruiter, an automated system of screening your potential employees in a way that saves you valuable time and money. Transcom excels at making Customer relationship management solutions that meet your needs and goals.

Transcom is constantly offering our clients cost-effective solutions to better their organization, including OnCall and Call Center in a Box. Each service comes with a quality assurance guarantee. The call center technology that is used for this service is highly efficient, and solves many business-related problems.

For more information on our products and services please contact Transcom North America & Asia.