The Transcom Quality Assurance Program is an efficient call center monitoring program dedicated to providing you with exceptional quality assurance testing. Our method of ensuring accurate quality assurance is built around our desire to exceed your expectations. Our quality assurance system is located both in our Canadian and Philippines centers. The Transcom Quality Program offers many benefits that come with top notch methods of call center monitoring.

Transcom boasts of having over 150 Quality Assurance specialists that monitor thousands of calls daily, providing high quality assurance testing. If your company has a number of call audits that need to be completed on a monthly basis, our systems are designed especially to meet these demanding deadlines. For example, Transcom managed to complete 500 call audits in a single month with only 2 available quality assurance agents. Since then, our call centers have grown to 14 locations across the US, Canada and the Philippines, with a total of over 4000 contact center employees.

Voted one of the 50 Best Managed Companies in Canada six years running, Transcom has expertise in many fields of business, including financial services, employment services, telecommunications, consumer services, and the automotive industry.

Our quality assurance system offers many special services, such as handling extreme customer complaints or callers who threaten the health and safety of your company. Our agents have predefined escalation procedures to be followed upon hearing these types of calls. Another unique service offered by Transcom is data entry audits. We believe that the accuracy of information that is put into your system and customer database is very important.

Once our team understands the requirements for your quality assurance system, we can get started with top of the line quality assurance testing in as little as three days. If only voice recordings are available to review, then we can get started in as little two days. Simply transfer the voice recordings to our secure FTP site for our quality assurance team to review.

Our services handle a wide range of requests, from OnCall call center solutions to interactive voice response. For a more in-house call center solution, try Call Center in a Box. Feel free to contact us anytime for a more thorough description of any of Transcom’s services.

For more information on our products and services please contact Transcom North America & Asia.