Customer service solutions are not dependant on live agents?!?

Think of it as any customer interaction made via an automated voice system using integrated voice response (IVR) technology…ideally connected to a database so you can gather important information and statistics.

Keeping two-way communication channels open is top of mind with today’s businesses—for more reasons than ever. And our clients look to us for unique, cost-effective solutions to make it happen.

For this reason, we launched automated voice services. It’s a division that harnesses technology to solve unique business problems…at a fraction of the cost of traditional methods.

So far, we’ve done a lot of interesting things for our customers—and maybe you have a specialized need too? Simply bring us your business requirements and you’ll be surprised how efficiently we can develop an automated solution to boost your bottom line.

For example: We’ve automated the ability for businesses to convey service announcements, make credit calls, recruit staff, survey customers, manage sales forces, handle technical support… and so much more.

What can we do for you?

Following a period of rapid growth, Transcom has even more innovative technology standing by to help your business reach your customer base quickly and economically with minimum set-up, infrastructure and investment.

Why choose automated voice services?

Cost savings 

Costs less than a postage stamp per call 10 times less than an average agent-assisted call

Consistency

No training or Q.A. required. It always communicates with customers in a uniform manner    

Scalability

From 50 to 50,000 calls handled in hours     

No live agent ramp up required     

Save significant time and costs

Higher service quality   

Call responses are almost immediate and call holding costs are dramatically reduced. The proportion of automated calls that are satisfactorily handled on the first call with no transfers or callbacks often exceed the performance of live agents. 

Greater productivity & speed of delivery

By sending simple calls through an automated system, your people are free to handle more complex calls, such as resolving complaints or up-selling new products and services.  

Why choose the Transcom Team?

Knowledge and experience

More than 50 years of combined IVR and CTI development experience

We own the platform

Our in-house developers built the platform. And we own it. That means: lower overhead, no vendors and a more flexible architecture

Seamless live agent integration

We can quickly integrate your IVR service with our full service live agent contact centers across the globe.

Millions of satisfied customers

Last year we handled more than four million calls on behalf of our clients. This year we will handle 12 million. Our clients’ satisfaction says it all.