The Right Solution at the Right Price.

At the confluence of high speed internet and shifting demographic trends a new resource is emerging that smart customer service managers can no longer afford to ignore.

Today, many clients are unwilling or unable to take advantage of an offshore solution. Customers are demanding localized accents and legislation sometimes requires a local presence as a prerequisite for licensing. When you have a reason to stay onshore, the "home sourced" agent can lower your customer-facing service costs while providing a superior customer service experience.

Greater scalability to handle your peaks and valleys in call volume pushes your cost per call down. Home sourced call center agents are available for shifts as short as three hours and at any time throughout the day providing access to flexible scheduling in real time.

By reducing overhead costs typically associated with traditional customer service models, Transcom's Cloud 10 can pass the savings directly to you.

Transcom's Cloud 10 is the solution for "home-sourcing" your customer service.

Many Fortune 500TM companies are now investing heavily in a home-based solution. It is believed by the Gartner Group that approximately ten percent of all call centers scattered throughout the United States are relying on the skills and services of "home sourced" agents for the widespread success of their business.

A home sourced employee can be recruited from far outside the normal catchment area than an employee that commutes and Cloud 10 employees tend to be more mature, better educated and more stable than traditional call center agents. With less turnover more confidence and focus it is no wonder that quality scores for Cloud 10 agents often exceed those of their bricks and mortar counterparts.

What About Security?

Transcom's advanced, state-of-the-art security is not dependant upon traditional proximetrics for its efficacy. Our technology and optimizing practices provide the ultimate in safety for your customer's data at all times.

Training and ongoing management techniques specifically designed for the home sourced agent ensures "right time" knowledge transfer, continual mentoring and the same on-the-spot coaching that our bricks and mortar agents receive.

With a low price and great customer service, delivered as well or better than every other contact center option, home sourcing your agents makes sense, now more than ever.