Whatever your customer service challenge, Transcom offers you the capabilities of a sophisticated customer contact center at a price you can afford. If you have a sudden swell of calls following a recent promotion or an ongoing need for operators outside of regular business hours or holidays, OnCall provides pay-per-use in-bound and out-bound customer care and call center services for businesses of all sizes.

Transcom North America can also assist you in providing a turnkey Call Monitoring and Quality Assurance program that will meet and exceed all of your current and future Call Monitoring and Call Quality and Call Auditing needs. Our proven Quality Assurance teams are based in our Canadian and Philippines centers. Providing you both an on shore and off shore option that provides equal levels of Quality Assurance, yet with pricing options to fit your organization’s needs.

Keeping two-way communication channels open is top of mind with today’s businesses—for more reasons than ever. And our clients look to us for unique, cost-effective solutions to make it happen. For this reason, we launched Automated Voice Services. It’s a division that harnesses technology to solve unique business problems…at a fraction of the cost of traditional methods.

So you’ve already got a great customer care department? And business is growing?  Imagine if, at an affordable price, you could improve your efficiency with a scalable phone solution. You can provide your customers with a significantly higher level of customer service; take control of your processes and performance management to deliver better business results. Call Center in a Box™ is a comprehensive and affordable phone-based customer management system using VoIP technology. We provide all the hardware, software, and management support required to run your 5-200 person contact center—all remotely hosted from our own secure facility. All you need is an Internet connection with bandwidth.

For more information on our products and services please contact Transcom North America & Asia.