Transcom North America / Asia can assist you in providing a turnkey Call Monitoring and Quality Assurance operation. We will meet and exceed all of your current and future Call Monitoring, Call Quality and Call Auditing needs.

Our proven Quality Assurance teams are based in our Canadian and Philippines centers providing you both an on shore and off shore option that provides equal levels of Quality Assurance, yet with pricing options to fit your organization’s needs.

Here are your Top Ten Benefits:

• Exceed your monthly target of quality assessments, every month
• Achieve dramatic cost savings without sacrificing quality
• Easy to budget, no surprises; Cost Per Call pricing
• Daily and weekly reporting, delivered on time
• Weekly calibrations with your staff
• Strengths and opportunity analysis that add value to your organization
• Recommendations for improvement that can raise the satisfaction of your customers
• A customized web based QA application (Tandim QA™) that allows for follow-up coaching
• Secure and simple VPN connectivity that does not demand a lot from your IT department
• Finally, have the information and insight that can move your organization to the next level of success

Transcom operates in a managed quality system environment with continuous improvement measures and processes.