Here is what our clients have to say About Us:
“Transcom brought from soup to nuts,” says Marlyse Tischer, Senior Director of Client Services for Promissor. “Everything from space planning and staffing requirements to hiring practices and a training and certification program… the whole picture with Call Center in a Box, one complete and scalable call center solution.”
“Transcom offered the prospect of much-needed technology enhancements for our Visa Information program,” says Keith Powell, Minister Consular for Consular Affairs.” Their fresh approach, continuous quality monitoring process and the level of reporting detail they brought to the table combined to make them the best candidate for the job.”
“Transcom brought us a flexible customer care solution with all the pieces we needed,” says Peter Roberts, Vongo’s general manager of advanced services. ”Their flexible and competitive pricing structure coupled with a robust technology platform convinced us they would be the right service partner for this major US launch and beyond.”
“Even though Transcom is a huge company with thousands of players, the people you deal with make you feel like you are dealing with a small company” says Adam Cook. The Credit Bureau’s vice president of client services. “From the technology end, they are solutions driven and have all the resources to create a lot of time and cost-saving efficiencies. As a result, Transcom has really helped us strengthen and broaden our partnership with a very important client.”
“With Transcom constantly on alert to receive and respond to our data, we stand to save tremendous time and resources in efficiently rectifying both Future Shop and Best Buy online transaction problems,” says Kelly Eagles, director of service operations for Best Buy Canada. “In fact we are already seeing significant cost-efficiencies following the hectic holiday online shopping season.”
“actv8 is approaching 500 employees very quickly,” says Rick Strosberg actv8’s Chief Innov8or. “Thanks to Transcom’s automated data collection, optimized with our own systems, the company is still running with the same amount of internal staff as when things started. Amazing.”
“From our clients’ perspective, the Transcom agents answering the phones have always been very pleasant, competent and helpful,” says Brown. “And from our perspective at Givex, the Transcom managers we deal with have always been very responsive and helpful too… We look forward to a bright future working together.”
“We’re very pleased to be working with the Transcom team to ensure Wherify customers the best in billing and customer care services,” said Timothy Neher, Founder and CEO of Wherify. “Its customer relationship experience, scalable technology solution and track record of success make them great additions to our vendor team.”
“Like TPG, Transcom is a metric-driven businesses and we're impressed by their work and common sense approach… from the start there was a lot of synergy that made this partnership attractive,” says TPG President John Glantz. “Ultimately, the Transcom team will allow us to effortlessly capture more meaningful data, store it in a way that is easily accessible to our agents and analysts, and filter it more effectively to our clients.”
“We wanted to provide better service to parents and students in the region who may not have access to the Internet—nor want to keep their ear glued to the local radio for updates after a big storm,” says Ron Cotnam, the District’s Manager of Transportation. “Transcom presented a cost-effective solution that will ultimately create greater efficiency by drastically reducing the time our receptionists and 54 independent bus contractors spend on the phone fielding school transportation inquiries.”
“(Call Centres for Dummies”) is a trade book we always knew was a good idea—and the sales results and growing International interest prove to us that partnering with an industry expert is the way to go, says Robert Harris, General Manager of Wiley Canada’s Professional and Trade Division. “We’re confident it’s a book that will sell consistently year after year and not be dependant upon a new release. The principles of call centers will remain reasonably static giving this publication a broad global reach over time.”