Every day our 24,000 employees handle over 600,000 customer contacts in 33 languages for more than 350 clients. Our clients are leaders in some of today’s most competitive industries, including all five of the world’s biggest banks (ranked by asset value), and three of the world’s five largest mobile phone networks. Our experience is used to constantly refine our service portfolio and processes and delivery, allowing us to respond quickly to changing market conditions and client requirements.      

Our goal is that every employee becomes their own best motivator, and that management’s role in this area is to foster a culture of motivation that is effective in the long term. Finding the right triggers to motivate the staff is crucial, especially in a company with such an enormous diversity of cultures. We believe in being sensitive to employees’ perspective of what motivation is, and being close enough to our employees to be aware of the mood in the various departments.    

Transcom is constantly growing, creating more positions and career possibilities.  Through our coaching, appraisals, and career path opportunities, we allow and motivate our employees to gain competence, develop, and like what they do.   While our services are designed to maximize revenue, our delivery operations are built to drive efficiency. 

Through our global network we can provide service in any country where our clients have customers, accessing the most appropriate skills and deploying the best communication channels in the most cost-effective locations.

For more information, contact:

Anne Ricci, HR Manager (anne.ricci@transcom.com)  

+1 (877) 637-2615         

More...

Our People Make the Difference  

Transcom Cares

Social Responsibilty