Transcom trusts its core business to Manila

At Transcom, we are confident in Offshoring. So impressed in fact, with our Manila team’s proven success at handling diverse business needs, Transcom has relocated a large portion of our own core business processes to our offshore facility.

Transcom’s Call and Data Auditing, IT Development and Reporting departments are now being operated from Manila. We feel it is of the utmost importance that our clients see that we are confident enough to place our core business processes along side those of our clients. And that’s our guarantee to you.

50% cost-savings

Still unsure of offshore? Most businesses are until they try it. For this reason, we recommend launching with a small trial (20 to 30 agents).

At 50% of the cost of testing a program in North America, there is minimal financial risk. This also allows for focused support and visibility of results while achieving a mutual comfort level.

With Transcom’s proven performance management system and support tools in place, we are confident our agents will exceed program requirements with the highest levels of quality and customer service.