Getting started on quality and convenient call centre services is quicker and easier than you think. The process is simple, offering you a fast five day set up. The first step is setting up an account with Transcom. Once your account is set up, you can begin using our virtual call center company in only 5 days. With Transcom OnCall, you’ll receive the expert services of our trained agents for your new and improved call centre services. But more over, you only receive our expert services at times you actually require it. Convenience is Transcom’s unique selling benefit and what separates us from any other virtual call center company. We are available a few days a week or overnight and weekends, depending on your specific customer service needs. Our pay-as-you-go fee structure will save you money.

Remember, there are no fixed costs. Transcom understands that any business will go through the highs and lows of incoming calls based on seasonal spikes or special projects. To avoid paying a large customer care staff during down time, let Transcom be on call for your company so that you can pay for additional call centre services only at times when you need it.

Transcom’s flexibility is not the only area in which your company will save money. Developing a larger customer care department usually entails an investment in software, hardware or other technology. With Transcom, we provide our own software, hardware and required technology so that you don’t need to make any unnecessary investments on a call center.

Along with saving money on time flexibility, you also save on freedom from dedicated personnel. You will never run the risk of severance pay or layoffs for staff you don’t need. There is no risk of maintenance, telecom costs and long term contracts are not needed for our unique pay-as-you-go fee structure. The benefits include convenience, flexibility, an improved customer service system, maximization of resources and cut backs on spending.

For more information on our products and services please contact Transcom North America & Asia.