Players in the financial sector are challenged with keeping customer management overheads low while complying with strict data protection laws and at the same time, ensuring high-quality customer interactions. Successful financial services institutions must put customer satisfaction and security at the heart of business.

Transcom offers

- Increased efficiency, cost reduction and higher customer satisfaction
- Multinational data protection compliance
- Focus on quality
- Best practice retention and win-back campaigns
- Large-scale, customer-focused credit management programs

Specific Finance and Insurance Company Solutions

• Direct mail to new account holders, cardholders and policyholders
• Multi-channel in-bound and out-bound integrated customer support and service
• Integrated credit management services
• Prequalification and sales of credit cards and personal loans
• Credit card activation, freezing and cancellation, combined with spending stimulation and cardholder retention programs
• Screening and recovery of missing information in credit card applications collected through the direct mail channel
• Recovery of bank-funded student loans and securing defaulted consumer loans against debtors’ property
• Purchase of credit card debt portfolios and non-performing loan portfolios
• Outbound insurance sales, policyholder retention and win-back programs

Specific vehicle leasing solutions

• Debt recovery and/or car seizure via field collection for card issuers and consumer finance companies
• Pre-reminder services focused on the early detection and rectification of incidents for vehicle leasing firms