Leverage for Advantage: The Evolution of Customer Management Outsourcing

Mike Purvis, UK Managing Director, Transcom. Published 2009.

This paper identifies new trends in outsourced contracting.Trends that mean enlightened outsourcers are able, not just to chip away at their clients’ day-to-day operating costs, but to remove their fixed asset burdens, provide a much needed cash injection and improve operational efficiency. 

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