Transcom News Feed Item: 31/01/2012
Transcom publishes two new client case studies
Transcom has published two new client case studies on our website www.transcom.com, describing our successful business partnerships with two significant clients: RiksTV in Norway and Orange in Spain.
RiksTV is a leading Norwegian pay television distributor providing a wide range of channel choices to almost 500,000 customers – around 25% of all Norwegian households. Our case study describes how Transcom supported the company’s educational approach to helping customers navigate their way through the switchover from terrestrial to digital TV. Today, with the digital transfer complete, Transcom continues to help RiksTV to strengthen its share of an increasingly mature market and to maintain its reputation for service excellence.
View the Riks TV case study
Our case study about Orange Spain tells the story of how Transcom has been helping this leading telecommunications company to deliver a best-in-class service quality in nearly 1.5 million monthly customer interactions, managed by our contact centres in Leon and Madrid, Spain, and Concepción and Valdívia in Chile.
View the Orange case study
If you would like to know more about the different ways in which Transcom has helped its clients to achieve their objectives, you may view several other case studies by clicking here