Italy - Transcom
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About us

Chi siamo Transcom Italia

We deliver outstanding customer experiences, driving revenue and customer loyalty

A True Business Partner 

Transcom is a multinational corporation leader in delivering top class customer experience through a network of nearly 30,000 customer care specialists operating in 50 contact centers in over 20 countries across all continents. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

For over 20 years, Transcom has been a reliable partner for hundreds of world’s leading brands that have entrusted to us their most valuable and business-critical asset, the relation with their customers.

Our continuous thrust to innovation, our industry-specific expertise as well as our multilingual top quality services make us deliver tangible added value to our clients, fostering their growth in local and global markets.

Transcom has been operating in Italy since 1999 and counts today over 1,000 workstations in five contact centers across the country. Additional nearshore and offshore operating sites with fluent Italian speaking agents are available: with our centralized contact center infrastructure we can offer several delivery options and provide a flexible and customized solution to any client


What we do 

Our offering covers every phase of the Customer Relationship Management, from acquisition to retention, going through customer care, sales support, technical assistance and collection services.

We help our clients analyze and improve their Customers’ Journey Mapping. We make them achieve increased revenue, profitability and customer happiness by bringing together smart people, proven processes and best-in-class technologies that make us deliver engaging customer experiences, within and across all channels all the time.

 

Transcom is a Global Leader in Customer Experience

Gianluca Gemma

Gianluca Gemma

CFO & General Manager Central & South Europe, acting Country Manager – Italian Public Market

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Giuseppe Bertini

Giuseppe Bertini

HR Director, Central & South Europe

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Contattaci  Giuseppe Bertini

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