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On, Near and Offshore Delivery

Wherever your customers are across Europe, the Americas and Asia Pacific, we can serve them from onshore, near shore and offshore locations that reduce costs and deliver an exceptional service experience.

Our commitment

  • Centralized management: Your key Transcom contact will be in your home market. They will lead an international team to deliver on your behalf.
  • International experience: Our near and offshore contact center managers have all worked in Western Europe or North America. They understand your customer culture and business context.
  • Managed migrations: Our exhaustive migration and implementation methodologies are designed to minimize disruption and hit service levels quickly.
  • Resilient operations: Our MPLS network means voice and data flows are uninterrupted.
  • Brand-aligned service: Through training, skills transfer and immersion in your culture, we’ll make sure our agents deliver brand-aligned service
  • Action based reporting: We’re not content with hitting service levels, we want to improve your business. So, we’ll advise on operational changes that will boost performance.

 

Home Markets

  • Netherlands
  • UK
  • Germany
  • Norway
  • Spain
  • USA
  • Canada
  • Italy
  • Poland
  • Sweden
  • Portugal
  • Chile

Near Shore Locations

  • Canada
  • Croatia
  • Estonia
  • Latvia
  • Serbia
  • Hungary
  • Lithuania

Offshore Locations

  • Phillippines*
  • Tunisia

 

*Also developing into home markets