Transcom has been recognized as a Global Rising Star and a Europe & UK Leader in the Contact Center - Customer Experience Services market by the Information Services Group (ISG), a leading global technology research and advisory firm. Transcom is acknowledged for its investments in innovation, aggressive growth plans and growing digital capabilities in the ISG Provider Lens™: Contact Center - Customer Experience Services 2020 Global and Europe & UK reports.
“We believe that outstanding customer service is based on interactions between people, augmented by the efficiency of technology. That’s why we have done very targeted investments in digital over the last three years. This recognition by ISG is a validation of our capacity to deliver digital services, that are second to none”, says Jonas Dahlberg, President & CEO Transcom.
“We were impressed with Transcom’s digital capabilities and also their roadmap ahead. Their steady client base, inorganic growth trajectory, and robust remote solutions have enabled them to emerge as a Leader in Europe and Rising Star globally in this space with growing digital capabilities and a highly diversified talent pool.”, says Namratha Dharshan, Director of Research & Principal Analyst at ISG and author of the reports, and continues:
“In North America, Transcom is recognized as a Market Challenger, delivering operational excellence through cost-competitive agile deployment models, workforce management capabilities and continuous efforts in expanding its service portfolio. The company is committed towards strengthening its position and is on the right path to deliver consistent outcomes for clients. We look forward to following Transcom’s continued journey.”
Transcom’s key strengths according to the report
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