CSR,
skill improvement,
learning,
Published on Thu May 15 2025
Updated on Fri Aug 08 2025
10 minute read
One of the most important traits human beings possess is our innate sense of curiosity. It’s what drives us through life from our first steps. Unfortunately, for some, that curiosity ends quickly and abruptly after the end of education or soon thereafter. At Transcom, we believe that curiosity and the drive to learn are crucial. In fact, it is so important to us that we made it one of our core values: “We’re lifelong learners.” Today, we’ll talk about why it’s necessary to nurture that curiosity through lifelong learning by exploring what it is, why it’s important, giving you some examples, and talking about the benefits of lifelong learning.

Created at Fri Aug 28 2026
4 min read
Asynchronous customer support using messaging services has been around for over a decade now, but there are some markets where these apps are only just starting to take off. You might be surprised by some of the places where they are now used by most customers on a daily basis. The most popular messaging app across Europe and the US is WhatsApp. There are others out there, such as Telegram, Signal, and Viber,


Created at Fri Aug 21 2026
12 min read
Vast cost savings, an unburdened team, and fuel for your brand’s growth - that’s what handing over non-core business functions to a third-party provider should achieve. But even when SLA compliance looks positive, your outsourcing partnership might actually have the opposite effect. To evaluate the true performance of your BPO team, you’ll need a holistic framework that moves beyond superficial stats to track both quantitative KPIs - such as FCR, CSAT, and agent a

Created at Mon Aug 10 2026
10 min read
Cutting costs by 40% to 70%, achieving 24/7 service coverage, and accessing a vast global talent pool of skilled workers are just a few reasons why offshore business process outsourcing (BPO) could be your company’s next competitive advantage. Strategic benefits ranging from enterprise-grade tech to airtight security - all financed flexibility without steep upfront investments - are driving businesses of every scale to delegate more non-core functions to overseas providers. But doing