BI Business Analyst

Location: Croatia, Zagreb

Job category: Information Technology (IT)

Language: English

Are you a data geek? We are looking for a colleague with an analytical mind, interested in designing business needs requirements ready for execution in BI development teams.

Join us as a Business Analyst!

  • Understand business needs in-depth and have extensive knowledge about source systems used by Transcom
  • Gather, analyze and clarify requirements, obtain needed approvals from requestors
  • Design and document the related functional requirements
  • Participate in solution design discussions
  • Always look for efficiency improvements and potential cost savings
  • Track and manage change requests during and after the implementation
  • Participate in pre-UAT and UAT testing
  • Act as interface between client, business and technical teams, ensure organized and smooth communication
  • Prioritization and delivery respecting project timelines

What’s in it for YOU!

  • Career opportunities - growth within the company, both horizontal and vertical
  • Personal and professional development: conferences, training, and coaching on the job
  • Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done
  • Opportunity to be innovative and pitch your own ideas
  • Freedom in execution and forming of the organization
  • Multicultural communication and best practice sharing
  • A minimum of 23 vacation days (growing with tenure and parent status)
  • Free parking space
  • 100% covered Multisport card or Moontop benefit system
  • Additional health insurance
  • Christmas and Easter bonus
  • Team buildings
  • Education budget set in each department
  • Personalised development plan

What we are looking for:

  • Hands-on experience with Transcom’s reporting portfolio and operating model or hands-on experience as BI business analyst
  • Analytical and process-driven mindset
  • Desire to improve our processes and inspire our business
  • Detailed-oriented and able to produce high-quality documentation
  • Excellent communication skills and a team player attitude
  • Ability to work in a geographically and culturally diverse environment
  • Ability to meet deadlines and work under pressure
  • Ability to travel and occasionally work outside office hours
  • Fluency in English is a must (both written and spoken)

What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”

Share this job

More jobs like this