Location: Philippines, Pasig- Tiendesitas
Job category: Operations
Language:
Transcom is looking for talented individuals like you to join our awesome team! Be the next Business Analyst for our Transcom Pasig site.
What's in it for YOU!
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!
Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service
Join our Transcom Family as a Business Analyst!
- Creation, maintenance, and accuracy of all external, internal, and ad hoc reports as required – Daily / Weekly / Monthly
- Creating all reports and initial analysis of variance;
- Verify the accuracy of sources and formulas;
- Verify reports in terms of plausibility;
- Consolidate information into a manageable format;
- Continuously monitors the accuracy and integrity of all data that is published in any report.
- Owner of reporting to the assigned campaign and catering to the needs of internal and external clients
- Provide the business with the analytics needed to improve operational performance
- Reinforce and maintain data integrity across all campaigns in the region
- Ensure that data is accurate and delivered on time based on SLA to all internal customers
- To support the development and deployment of the agreed People – Process – Technology long-term strategy rollout
- Support Process Leads to process improvements and implementation
- Suggest proactively Reporting improvement areas which includes automation
- Support the business in terms of disputes on reporting
- Always meet or exceed commitments when engaged in existing and/or new projects
- Identify value-added opportunities to increase client revenues and work with marketing in their implementation
To be successful in this role you must…
- At least 2 years of working experience in the related field is required for this position.
- Required Technical Skill(s) and Experience: Microsoft Excel (expert level), ZenDesk, Genesys telephony system, Score, and Verint
- Experience with MS SQL Server Reporting Services and/or MS SQL Server Analysis Services
- Attention to detail
- Strong ability to set priorities and timelines
- Exceptional strategic thinking and analytical skills
- Confident ability to present professionally with internal and external executives
- Collaborate and work in a global, virtual team environment
- Strong interpersonal and collaboration skills
- Strong written and verbal communication and presentation skills
- Written communication preparation: decks, literature, documentation
- Proficiency with Microsoft Office and G-Suite products
- Competitive mindset, drive for success
- Results-oriented
- Strong ownership attitude
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
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