Customer Service (m/f) Dutch Speaker

Location: Portugal, Porto

Job category: Customer Service Representative (CSR)

Language: Dutch

Have you always wanted to work in Portugal, in the charms of the North? Take your chance! We are looking for Dutch-speaking customer service representatives for T-Mobile in Oporto, Portugal! Can you start the training on…? Then read on quickly!

What do we offer you?

  • Salary: € 1949,- euro gross per month based on salary. full time
  • Contract:  A direct Transcom contract with the client
  • Hours: 40 hours per week;
  • Training: A paid training of 2 weeks full time;
  • Workplace: A safe and cozy workplace at our office;
  • Career opportunities: An international working environment with various career opportunities, such as Trainer or Team Leader;
  • Fun: A large team of Dutch-speaking colleagues with a friendly and informal atmosphere;
  • Possible help with moving: We reimburse your flight ticket, help you register in Portugal and you can use the Transcom accommodation for the first month!

Join the Transcom family as a Customer Service Representative!

On the phone, you help customers of T-Mobile Home with questions about TV, internet, or fixed telephony. Sales are not part of your job. You have the conversations your way, without a script. You solve every puzzle from a simple question about an invoice to a more complex problem about an internet connection. You don't have to be a technical wonder for that, but you do have an affinity for solving malfunctions regarding the internet, television, and fixed telephony. You are not alone, because you can fall back on a database with the right tools or helpful colleagues. You will therefore have little to do with dissatisfied customers.

The questions you will be dealing with are diverse, here are a few examples:

  • My invoice is higher than usual, do you know why?;
  • I have received my Home package, but I cannot install the modem. Can you help me?;
  • My internet connection is weak and sometimes drops out, what can I do?;
  • I have no services and no lights on the modem, is there a malfunction?;

No customer service experience? No problem, you get a full-time paid training of 2 weeks in which we will teach you everything. You get some nice new skills!

What do we ask?

  • Dutch and English: Dutch is your native language (C1) and you also know how to get by in English;
  • Availability: You are available at least 5 days a week, with a minimum of 2 evenings until 9 p.m.
  • Full-time training: You are available full-time for 2 weeks during the training;
  • Working at the office: You are willing to work on location for at least the first 3 months. After that, there are possibilities to do this partly from home.
  • Skills: Service-oriented, communicative skills, and affinity with the internet and television.

About Transcom

At Transcom, we are relentlessly committed. To our customers and to each other. Every day someone starts their journey with Transcom. Exploiting the potential they have today and converting it into skills for the future. Get recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's how we are at Transcom. Here we care about each other and support each other. You are there, just as you are, from day one. And with the right mindset, there's no end to how far we can go together. #TranscomFamily

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