Customer service representative (fashion / e-commerce - English)

Location: Tunisia, Cun

Job category: Customer Service Representative (CSR)

Language: English

Are you passionate about the world of fashion and luxury?

Would you like to work for a company that has revolutionized online sales of luxury goods over the past 20 years, while becoming a world leader in the industry?

Transcom Tunisia is expanding! We encourage you to be part of our success.

We offer

  • A competitive salary.
  • An attractive bonus system of 600 DT!
  • Paid training.
  • A continuous development plan and learning environment.
  • Health and insurance cover 5000 DT per year from your first day of training.
  • Meal vouchers 6 DT per day worked (8 DT after 3 months of work) from your first day of training.
  • Guaranteed transport from your first day of training.
  • Wedding bonus 750 DT ! Newborn bonus 750 DT ! Scholarship bonus 200 DT per child ! Circumcision bonus 150 DT per child !
  • A Welcome Pack and many surprises await you.

Join our Transcom family as a customer advisor

The Customer Experience Representative will act as a go-between, providing product/service information and resolving any issues/questions our customer accounts may encounter, accurately and efficiently. The service can be provided via e-mail, chat, web, social networks or any other means of communication required by the service.

What you need for this position

  • Good written and oral communication skills.
  • Basic knowledge of electronic activities.
  • Problem-solving attitude.
  • Knowledge of computer support - Microsoft products, Word, Excel and Outlook.
  • Proven customer service skills.
  • Positive, enthusiastic and supportive.
  • Ability to take ownership of requests and resolutions.
  • English level C


About Transcom
We are a global network of 26,000 local specialists in 22 countries, passionate about delivering an exceptional customer experience. Equipped with intelligent technologies, we strive to stay one step ahead of new trends by supporting the customers of over 200 international companies in a variety of sectors. From reactive troubleshooting to the active search for solutions. That's what we call smarter people experiences.
We are the voice of our customers. We are Transcom.
Right now, we're expanding our virtual footprint in North America, currently hiring remote employees in 32 states and 6 Canadian provinces. We're proud to have been recognized by FlexJobs as #10 on their list of the Top 100 Companies to Watch for Remote Work in 2021.

We're passionate about people, and we're committed to making a difference.

ons hâte de vous rencontrer !

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