Customer service representative (fintech activity / english + arabic market)

Location: Tunisia, Cun

Job category: Customer Service Representative (CSR)

Language: English

Are you passionate about e-commerce and online payment?

Transcom Tunisia is expanding! We invite you to be part of our success.

We offer

  • A competitive salary.
  • A very interesting bonus system of 600 DT!
  • Paid training.
  • Fixed language bonus (English): 110 DT
  • A certification bonus of 266 DT!
  • Health and insurance cover 8000 DT per year from your first day of training
  • Meal vouchers 6 DT per day worked for the first 3 months (8 DT per day worked after 3 months of work) from your first day of training.
  • Guaranteed transport from your first day of training.
  • Wedding bonus 750 DT ! Newborn bonus 500 DT ! Scholarship bonus 200 TD per child.
  • A continuous development plan and learning environment.
  • SCHEDULE : 7 AM - 4 PM / 9 AM - 6 PM
  • A Welcome Pack and many surprises await you.

Join our Transcom family as a customer advisor
We are recruiting customer advisors for inbound calls (MENA market) for our famous and prestigious client, the world leader in online payments to :
Provide superior customer service by responding to customers, using the appropriate communication channel, identify and assess customer needs to achieve customer satisfaction.
Attract potential customers by answering questions about products and services.
Follow communication procedures, guidelines and policies.

What you need for this job

  • Good written and oral communication skills.
  • Basic knowledge of electronic business.
  • The ability to troubleshoot and manage simple software.
  • Technical and logical thought processes.
  • A problem solving attitude.
  • Knowledge of computer support - Microsoft products, Word, Excel and Outlook
  • Proven customer service skills.
  • Positive, enthusiastic and supportive.
  • Effective keyboarding skills.
  • Ability to take ownership of requests and resolutions.
  • Ability to speak and type.
  • English level C (Fluent for customer support).
  • Arabic: Native level

What life at Transcom is like

We are a global network of 30,000 customer service specialists, in 26 countries, passionate about delivering exceptional customer experiences. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Apply and find out for yourself!

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