Customer Support (M/F) German Speaker (Porto)

Location: Portugal, Porto

Job category: Customer Service Representative (CSR)

Language: English

Du sprichst deutsch und möchtest Dein Supertalent zeigen? Das ist die richtige Arbeit für dich!

Join our team as a skilled German Language Guru, helping our clients on their way to financial freedom. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Along with the feeling of fulfillment that this job will give you because you are helping others, you can also expect the following benefits:



What is in it for you?

  • attractive salary
  • paid education and care for each individual - we make sure that you start work more ready than ever!
  • full-time employment contract
  • vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year
  • loyalty bonus - we appreciate your every effort and contribution
  • career path - every individual can develop and advance
  • great working atmosphere and friendly team spirit
  • learning new skills
  • bonuses for recommending new employees


Join us as a German speaking customer specialist!

You will be providing customer support via multiple channels (calls, chats, emails)

  • you will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team
  • you will provide support to users, offer solutions, respond to all inquiries in a timely manner
  • you will communicate in German every day
  • you will have the constant support of your team leader and the entire team




What are we looking for?

  • ability to generate empathy in written form
  • good communication skills
  • customer orientation and troubleshooting
  • good computer user skills (Mandatory)
  • advanced spoken and written German skills, C1 level (Mandatory)
  • intermediate spoken and written English skills, B1 Level (Mandatory)
  • ability to manage time and meet goals
  • availability to work 5 days per week including Saturdays and Sunday
  • availability to work 8 hours per day (24/7)


What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.




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