IT Business Analyst

Location: Croatia, Zagreb

Job category: Information Technology (IT)

Language: English

Interested in joining un amazing, fun, creative and supporting team? We are looking for a proficient Business analyst interested in helping the company, team and his career grow and become even better!

Join our Transcom Family as an IT Business Analyst!
The Business Analyst is a bridge between Transcom’s operational departments, Business Support Teams and the development team, has the role of documenting end users requirements and the design processes and solutions satisfying the business needs. The Business Analyst must have the ability to understand the viewpoints and needs of both the business and development teams and must ensure smooth and documented communication.

The Business Analyst shall gain knowledge on the available platforms over time and should help the business and development team select and design the optimal solution considering the process, available platforms and associated costs.

      • Understand business needs in-depth and have extensive knowledge about source systems used by Transcom

      • Gather, analyze and clarify requirements, obtain needed approvals from requestors

      • Design and document the related functional requirements

      • Participate in solution design discussions

      • Always look for efficiency improvements and potential cost savings

      • Track and manage change requests during and after the implementation

      • Participate Support in pre-UAT and UAT testing

      • Act as interface between client, business and technical teams, ensure organized and smooth communication

      • Prioritization and delivery respecting project timelines

What’s in it for YOU!

  • Career opportunities - growth within the company, both horizontal and vertical
  • Personal and professional development: conferences, training, and coaching on the job
  • Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done
  • Opportunity to be innovative and pitch your own ideas
  • Freedom in execution and forming of the organization
  • Multicultural communication and best practice sharing
  • A minimum of 23 vacation days (growing with tenure and parent status)
  • Free parking space
  • 100% covered Multisport card or Moontop benefit system
  • Additional health insurance
  • Christmas and Easter bonus
  • Team buildings
  • Education budget set in each department
  • Personalised development plan

.What we are looking for:

  • Hands-on experience with Transcom’s reporting portfolio and operating model or hands-on experience as BI business analyst

  • Analytical and process-driven mindset

  • Desire to improve our processes and inspire our business

  • Detailed-oriented and able to produce high-quality documentation

  • Excellent communication skills and a team player attitude

  • Ability to work in a geographically and culturally diverse environment

  • Ability to meet deadlines and work under pressure

  • Ability to travel and occasionally work outside office hours

  • Fluency in English is a must (both written and spoken)

What Life at Transcom is like!

We are a global network of 28,000 local specialists, across 25 countries, passionate about providing outstanding customer experiences. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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