Norwegian Product Specialist in the Nets department

Location: Latvia

Job category: Operations

Language: English

Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Product Specialist for the NETS department team. As a Product Specialist, your responsibility will include focusing on providing excellent training for new additions to our team and maintaining extensive product knowledge.

Join us as a Product Specialist for the NETS team!

As a Product Specialist, you will be responsible for the development and delivery of knowledge management, along with the planning, delivery, and evaluation of the related product training.

In this role, you will:

  • Work with Team Leaders, Training and Quality Managers, and Business Managers to overlook the training process and what could be improved based on the needs of the project,
  • Updating and improving procedures while collecting the most valuable product information from NETS,
  • Following training guidelines by the company to ensure a high-quality training process,
  • Planning training and implementing it.

What's in it for YOU!

  • Responsible position with the ability to influence the overall knowledge of new hires,
  • Valuable experience in leading training,
  • Stable work and clear targets,
  • Experience in individual work with people,
  • Close cooperation with the management of the project,
  • Communication with NETS representatives,
  • Benefits - health insurance, free gym, fruits in the office, yearly compensation for glasses etc.

To be successful in this role, the following is needed:

  • C1 or native written and spoken proficiency in Norwegian,

  • English language knowledge (at least B2),

  • Strong verbal and written communication and interpersonal skills, essential for effective communication with team members and upper management,

  • Good technical general understanding,

  • High-level organizational and leadership skills to motivate and guide team members toward achieving common goals,

  • Adaptability to changes in processes, technology, or business strategies.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Don't feel like you meet every single qualification? At Transcom, we have an open mind, provide equal opportunities, and never tolerate discrimination, so if this role sparks your interest, we encourage you to submit an application despite any doubts you may have. You could still be a great fit for this role or others! Finally, if you find this application form too complicated or have any questions, don’t hesitate to reach out at

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