Location: Croatia, Zagreb
Job category: Information Technology (IT)
Welcome to Transcom’s Product Owner description page!
We are happy to share some information about our great company and our amazing Tech Hub!
We are a global network of 28,000 local specialists, across 25 countries, passionate about providing outstanding customer experiences.
Given over 200 clients we support worldwide, we have opened our specialized Tech Hub in Croatia and Philippines. A collective of amazing people who brainstorm, learn, teach, support each other, find solutions, eat, drink and party together! In Croatia we have grown to 75 employees in just 3 years and we keep growing (try and stop us!). With several product houses, we offer full support to both our clients and our employees, helping them grow and learn and to never have a reason to leave.
What’s in it for YOU!
A global role that puts you in an important part of our digital delivery
Working on applications with some of them having 20k+ users
Career opportunities - growth within the company, both horizontal and vertical
Personal and professional development: conferences, training, and coaching on the job
Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done
Opportunity to be innovative and pitch your own ideas
Education budget designated to each department
Multicultural communication and best practice sharing
Hybrid work location (Zagreb office + home office )
Christmas bonus and Easter bonus (subject to the budget)
A minimum of 23 vacation days (growing with tenure and parent status)
A free parking space
100% covered Multisport card or Moontop benefit system
Additional health insurance
Great, now that we got you excited and interested in our company, our values and our Tech Hub, it is time to get to all the position details, something we are sure you are curious about.
Join us as a Product Owner!
We are currently searching for a Product Owner to join the “Agent Performance” team, reporting to the Product Manager for Agent Performance. Agent Performance is a broad area covering Agent Performance, Quality, Coaching, Training, Knowledge & Communication.
The Agent Performance team is responsible for one agent 360 tool with the aim to gather all Agent Experience features into one agent experience. This tool is being rolled-out globally to all Transcom staff, the new Product Owner will have an instrumental part in that roll-out.
Product Development: Lead the development and enhancement of our performance management product, ensuring it meets the needs of our agents & clients and aligns with market standards. Manage the product development lifecycle, including sprint planning, backlog grooming, and release coordination.
Product Strategy: Define and communicate the product vision, roadmap, and strategic goals, while considering customer feedback and industry best practices.
Requirements Gathering: Collaborate with stakeholders to collect, prioritize, and document product requirements, user stories, and use cases.
Implementation: Oversee product implementations with clients, ensuring seamless integration and alignment with their unique business needs.
User Experience: Advocate for a user-centric approach, ensuring that the product delivers an exceptional end-user experience.
Market Research: Stay up-to-date with industry trends, competitors, and emerging technologies to inform product decisions.
What we are looking for:
Proactive, self starter with excellent project management skills, eager to learn.
Excellent communication skills with the ability to engage, influence and inspire partners and stakeholders to drive collaboration and alignment.
High degree of organization, individual initiative, and personal accountability.
Manage key escalations and issues, manage stakeholder communication
Balance of technical knowledge and business acumen.
Product Development Experience
Vendor Management Experience
Must be proficient in speaking and writing in English.
3-5 years of experience working in Agile or SCRUM methodology
Bachelor’s degree and at least 3-5 years of Product Owner/Digital Business Development
What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).
We’re here to support
We keep our promises
We come as we are
We’re team players
We’re lifelong learners
We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.
We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”
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