Job category: Customer Service Representative (CSR)
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.
We are the voice of our clients. Equipped with intelligent technology, we continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience.
What's in it for YOU!
Work experience in international company and multilingual team
Excellent atmosphere, friendly and diverse environment, teamwork
We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free fruit days, massage
Internal training and career opportunities
Wide range of financial and in-kind benefits
Flexible work environment and working schedule
Casual dress code
Become an expert and provide an outstanding experience to our customers
Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).
Use a variety of modern communication channels to offer the best possible service
Administratively process the customer experience cases via different computer applications
Fluent language skills in English and Russian
Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.
Must demonstrate strong communication and interpersonal skills.
Requires basic software knowledge
Must be able to efficiently manage multiple projects and tasks at the same time.
Secondary school is required
It would be helpful to demonstrate these capabilities
Displays passion for and responsibility to the customer
Displays innovation in everything you do
A strong drive to complete tasks
Displays personal and corporate integrity
What life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
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