Russian speaking US Visa Process Advisor

Location: Hungary

Job category: Customer Service Representative (CSR)

Language: Russian

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are the voice of our clients. Equipped with intelligent technology, we continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience.

What's in it for YOU!

  • Work experience in international company and multilingual team

  • Excellent atmosphere, friendly and diverse environment, teamwork

  • We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free fruit days, massage

  • Internal training and career opportunities

  • Wide range of financial and in-kind benefits

  • Flexible work environment and working schedule

  • Casual dress code

Join our Transcom Family as Russian speaking US Visa Process Advisor!
  • Become an expert and provide an outstanding experience to our customers

  • Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).

  • Use a variety of modern communication channels to offer the best possible service

  • Administratively process the customer experience cases via different computer applications

What we are looking for:
  • Fluent language skills in English and Russian

  • Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.

  • Must demonstrate strong communication and interpersonal skills.

  • Requires basic software knowledge

  • Must be able to efficiently manage multiple projects and tasks at the same time.

  • Secondary school is required

It would be helpful to demonstrate these capabilities

  • Displays passion for and responsibility to the customer

  • Displays innovation in everything you do

  • A strong drive to complete tasks

  • Displays personal and corporate integrity

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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