Sales Development Representative (m/f) - Online Travel Agency (English-speaking)

Location: Croatia, Zagreb

Job category: Customer Service Representative (CSR)

Language: English

We are on a mission to give the whole world access to incredible experiences. Our client is one of the world’s leading travel marketplaces for tours and activities with a strong position in North America.

What's in it for YOU!

  • Co-create the Sales process for one of the biggest online traveling agencies in the world
  • Work in a highly dynamic international team
  • Fully paid training
  • Flexibility of work from home or the office
  • Bonus per closed sales (no limit, every win counts!)
  • Friendly work environment and team spirit
  • Welcome pack on arrival
  • Being part of the return of tourism!
  • The possibility of a Multisport card through the employer
  • Wellness bonus

Join us as a Sales Development Representative (m/f)!

As an Sales Development Representative Agent, you’ll be responsible for the acquisition of the best tours, activities and memorable experiences. 

  • Contact and acquire new experiences across multiple categories such as walking tours, day trips, cruises, outdoor activities, fun parks and museums using templates, via phone and email
  • Research and generate leads 
  • Manage the onboarding of new suppliers and tours & activities ensuring we get products live and bookable in a timely manner
  • Able to educate partners about the company and benefits
  • Ensure products come online with great conditions and great quality using a playbook
  • Ask questions to understand partner requirements in order to close the sale
  • Stay on top of the sales funnel and leads and follow up regularly

What we are looking for:

  • Proficiency in English (C1 level)
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Knowledge of soft sales and consultative sales skills
  • Result and quality orientation
  • Good IT skills and advanced communication/negotiation skills 
  • Proven experience working in CRM 
  • Positive attitude, proactiveness, systematic and analytical thinking 
  • Cool-temper and ability to handle rejection
  • Travel industry experience is a nice to have

What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

"What I like the most about this job position is very motivational and dynamic atmosphere among the team. Also, the fact you are in constant communication with many great tourist agencies and tour operators learning every day about the world tourism trends. Very positive side of this job position in Transcom is flexibility of having your own office within the comfort of your own home."
Mia, Zagreb

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