Welcome to Transcom’s Software delivery Team Lead description page!

Since you have made it this far, we are happy to share some information about our great company and our amazing Tech Hub!

We are a global network of 28,000 local specialists, across 25 countries, passionate about providing outstanding customer experiences.

Given over 200 clients we support worldwide, we have opened our specialized Tech Hub in Croatia and Philippines, with other remote Techies working in other locations. A collective of amazing people who brainstorm, learn, teach, support each other, find solutions, eat, drink and party together! In Croatia we have grown to 70 employees in just 2 years and we keep growing (try and stop us!). With several product houses, we offer full support to both our clients and our employees, helping them grow and learn and to never have a reason to leave.

What’s in it for YOU!

• A global role that puts you in an important part of our digital delivery

• Working on applications with some of them having 20k+ users

• Career opportunities - growth within the company, both horizontal and vertical

• Personal and professional development: conferences, training, and coaching on the job

• Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done

• Opportunity to be innovative and pitch your own ideas

• Education budget designated to each department

• Multicultural communication and best practice sharing

• Hybrid work location (Zagreb office + home office )

• Christmas bonus (subject to the budget) and Easter bonus

• A minimum of 23 vacation days (growing with tenure and parent status)

• A free parking space

• 100% covered Multisport card or Moontop benefit system

• Additional health insurance

Great, now that we got you excited and interested in our company, our values and our Tech Hub, it is time to get to all the position details, something we are sure you are curious about.

Join us as a Software delivery Team Lead !
Our future colleague will be working with the team on developing, deploying, and testing Transcom´s internally developed software solutions. Software solutions vary from legacy apps that are about to go throughout a refactoring phase to completely new software solutions a person will work on.

• Lead and manage a team of developers, providing technical guidance, mentorship, and performance management.

• Foster a culture of collaboration, innovation, and continuous improvement within the development team.

• Drive the software development lifecycle.

• Develop and maintain coding standards, best practices, and development methodologies within the team.

• Ensure the team adheres to established architectural principles and coding standards to deliver high-quality, scalable, and maintainable software solutions.

• Coordinate with cross-functional teams, including QA, infrastructure, and product management, to ensure seamless integration and delivery of software projects.

• Stay abreast of industry trends, emerging technologies, and best practices, and drive their adoption within the team.

What we are looking for:

We would like to see that you have:

• Bachelor's degree in Computer Science or in a related tech field, or equivalent experience
• Fluency in English is a must (both written and spoken). Other languages are a plus
• 5+ years of work experience in development positions
• Demonstrated development & deployment experience in Cloud environments. e.g. GCP, AWS or Azure
• Working knowledge of containerized deployments, such as Docker and /or Kubernetes
• Experience in any open source programming language, Node.js is a must, Python, or Java programming are a plus
• Experience in Continuous Integration and Continuous Delivery
• REST API development experience is a must
• Good understanding of Microservices Architecture
• Good experience with different database technologies
• Demonstrable expertise in successfully performing automated unit and regression testing
• Experience following an Agile development framework
• Strong leadership skills with the ability to motivate and inspire a team
• Proven experience in leading a team of developers
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with others

What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

https://www.linkedin.com/company/transcom/life/302cb7a8-3f32-449b-ae17-bb7ac69df6c1/

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”