30 September 2022

How to prepare for call center spikes

18 August 2022

Why do some companies think about customer lifetime value and some just keep on churning?

15 July 2022

Driving and adapting innovation for digital transformation

13 July 2022

Workplace: Employee Experience Needs A New Post-Pandemic Approach

23 June 2022

Reducing total cost of outcome

20 June 2022

Contact centers are offering a pathway to the career of the future

16 June 2022

Behind the brilliance of PayPal’s dream NPS score

15 June 2022

Subscriptions and memberships are creating a better way to go shopping

15 June 2022

Creating customer loyalty with CX and a focus on relationships

08 June 2022

The value of knowing your customer

23 May 2022

Improving cost structure and experience with a CX partner

23 May 2022

The ultimate guide to seamlessly handling peaks

13 May 2022

CX is disrupting e-commerce competition

28 April 2022

Hyper personalization is becoming a key for CX success

28 March 2022

Customer feedback plus operational data equal a goldmine of insight

28 March 2022

Inspiring innovation and agile transformation

28 March 2022

Could "nudge theory"​ transform the way we design customer journeys?

25 March 2022

Enabling legacy systems for the digital age

24 March 2022

A brilliant online retail company: “Transcom transformed our customer service”

23 March 2022

Transcom tools to accelerate your CX transformation

23 March 2022

Five key steps to elevate your CX in 2022

23 March 2022

Which lessons from the holiday season 2021 can be applied to 2022?

23 March 2022

Managing Black Friday and seasonality without calling it a crisis

23 March 2022

Keeping customers satisfied during black friday and the holidays

23 March 2022

Smart partnerships could create a new future for department stores

23 March 2022

Live online shopping - the new customer experience

23 March 2022

Customer experience - why it's imperative right now?

10 March 2022

WFH and Hybrid are with us forever, but this is why the physical contact centre remains an important part of your CX Strategy

24 February 2022

Where big data meets small data

24 February 2022

How can we apply behavioral economics to the customer journey?

24 February 2022

Super Agents are critical for great customer relationships

18 January 2022

Transcom Named a Top 100 Company to Watch for Remote Jobs in 2022

30 November 2021

Increasing conversion rates by 157% for a brilliant bank

30 November 2021

Transcom meets hyper growth of a brilliant tech startup

30 November 2021

Improving PayPal's NPS with Conversational analytics

30 November 2021

Transcom is a strategic CX partner to this brilliant tech company

29 September 2021

How Do We Start Measuring The True Value Of A Customer Relationship?

08 September 2021

Redesigning Retail To Reflect Post-Pandemic Consumer Behaviour

29 June 2021

Conducting KYC processes across 5 territories within a year for a brilliant bank

29 June 2021

Transcom is a strategic partner of a fast-growing cable provider

29 June 2021

Saving €500k per month for a brilliant telco

29 June 2021

Gamification boosts knowledge enhancement for an online travel provider

29 June 2021

Reducing the learning curve by 60% with gamification for a brilliant energy provider

28 June 2021

Delivering a schedule adherence of over 80% for a brilliant telco

28 June 2021

Launching WhatsApp for a brilliant white goods company

28 June 2021

Growing the social media community for a brilliant online fashion brand

28 June 2021

Increasing social media engagement by 5x for a brilliant online streaming company

28 June 2021

Increasing sales by 20% in 4 months for a brilliant bank

28 June 2021

Generating additional revenue for a brilliant telco

28 June 2021

Turning a cost center into a profit center for a brilliant telco