We are a global network of local specialists
We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.
We are 29,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 21 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.
Making life simpler by creating smarter people experiences
We are the voice of our clients
– A global service partner who combines passionate human talent with intelligent technology to create smarter people experiences
Passionate about creating smarter people experiences every day
What this means to our…
Interactions that make their lives easy today and every day
Customers who enjoy more, buy more, and come back often
Deeper relationships, inspired employees
An engaged, skilled, and enthusiastic workforce is key to be able to create smarter people experiences and excellent customer service. We understand the value of supporting high performing employees, retaining and investing in our talents.
We offer our employees a stimulating working experience and robust career development opportunities to continuously improve our employees’ skills and foster innovation.
Through our internal career and leadership programs we successfully transform our employees into excellent future leaders and specialists.
Our digitalized recruitment process is an efficient and objective way of making sure we and our prospective employees are a good fit for each other while minimizing any risk of prejudice.
We are proud of the role we play in the lives of our current and former employees. Providing a platform for career development for young talents, our customer care specialists learn to strengthen their communication and technology skills in a dynamic environment.
We are continuously improving, evaluating best practices to achieve more consistent results and outcomes. By doing this, we are driving world class performance and delivery positioning Transcom as one of the key players in the outsourcing and customer experience industry.
Our CSR program Transcom Cares consists of three focus areas: people development, equality & diversity, and community engagement.
We aim to create honest, flexible, safe and comfortable working environments where our people can develop their careers and thrive in their working lives.
We are a forerunner in equality and diversity, focused on attracting and retaining top talent to build a truly global company prepared to meet and deliver towards diverse business cultures in all corners of the world.
We have a strong commitment to the communities in which we operate. Many of our community engagement activities depend on our employees’ passion to contribute their time and energy, making us all proud to work at Transcom.
Transcom fully supports the ten principles of the UN Global Compact with respect to human rights, labor rights, environmental care and anti-corruption work.
Michael was appointed President & Chief Executive Officer in 2017.
Immediately prior to joining Transcom, Michael was Venture Partner and investor at FinLeap, a Berlin-based company builder specialized in fintech. Before FinLeap, Michael chaired Arvato Financial Solutions and developed an international full-service financial BPO Player, recognized as an industry leader by several leading rating agencies. He is also one of the founding members of Startupbootcamp fintech in London, chairs the supervisory board of Datalovers AG and has mentored senior executives on their digital journey at Bernotat & Cie.
Michael studied at the European School of Business, ESB Reutlingen and at the Middlesex University Business School.
Leif Mårtensson joined Transcom in 2017 as Chief Financial Officer (CFO).
Before joining Transcom, Mr Mårtensson served as CFO of Hilding Anders Group, the leading bed manufacturing company in Europe. Prior to this role, he has held a number of senior management roles in different sectors.
Leif Mårtensson holds a Master in Business Administration from Lund University, Sweden.
Cecilia joined Transcom in 2015 as HR Director for the North Europe region. Since October, 2017 she serves as Chief People Officer, based at the Stockholm head office.
Cecilia Forzelius has over 15 years’ experience from various senior positions in international organizations. She built the foundation of her HR career at the telecommunications company TeliaSonera in Sweden between 2001 and 2009. In 2009, Cecilia joined Skandia/Old Mutual Group, aleading Insurance and Banking player, where she held various senior HR positions before moving into aline management position at Skandiabanken in 2012, where she was also part of the ExecutiveManagement Team.
Cecilia Forzelius holds a B.Sc. in Human Resource Management from the University of Karlstad, Sweden.
Philip Sköld joined Transcom in 2015 as Chief Commercial Officer (CCO).
Philip has over 17 years of international strategy consulting experience from Bain & Company (1997-2014), where he was elected Partner in 2006. He has held various senior leadership positions at Bain & Company, including Head of the Nordic Customer Strategy & Marketing practice and leader in the EMEA practice. He has extensive experience of growth strategy, M&A and all aspects of commercial excellence, having led some of the largest customer centricity change programs for Bain globally. His experience also includes serving as Director of Marketing & Business Development at Duni AB.
Philip Sköld holds a Master of Science degree in Industrial Engineering & Management from the Royal Institute of Technology (KTH) in Stockholm, Sweden. He is also a graduate of the Advanced Management Program at Harvard Business School.
Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.
Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.
Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.
Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.
Christian joined Transcom in 2012 as General Manager of the North Europe Region, with responsibility for Transcom’s operations in Sweden, Norway, the Netherlands, and the Baltic countries. Christian was appointed COO Europe in January 2018.
Prior to joining Transcom, Christian was CEO of ZeroLime, a software company developing and deploying video-based recruitment solutions. Christian also spent several years in senior management roles at Sykes. He was also part of the management team that established the Excellent Group in the Nordics.
Christian holds a Masters Degree in Political Science, International Relations from the University of Uppsala.
Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.
Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.
Pernilla holds a Master of Law from Stockholm University, Sweden.
Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.
Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.
Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.
Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.
Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.
Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.
Joop joined Transcom in 2010 as Managing Director of the Netherlands, and was appointed GM, Central Cluster, in January 2018.
Prior to joining Transcom, Joop was Chief Service Officer and Chairman at Ziggo, responsible for Customer Care and Field Service Support and also spent over 8 years at T-Mobile as the Executive Vice President of Customer Operations.
Joop has over 30 years of experience within in the telecom and customer contact industries and has worked on many successful international projects.
Elected to the Board in 2015, chairman since 2017
Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.
Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.
Mr. Cappelen holds a MSc in Economics from Uppsala University.
Nationality: Swedish citizen
Other assignments: Member of the board of Meltwater Group
Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.
Nationality: Swedish citizen
Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.
Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.
Mr. Johansson holds a MSc from the Stockholm School of Economics.
Other assignments: Board member BTI Studios
Fredrik Nylander is technology advisor at Lakestar, Zürich. He was previously CTO/EVP of Tumblr and Oscar Insurance in New York.
Eivind Roald is an industrial advisor with Altor Equity Partners. He previously served as Chief Commercial Officer and Executive Vice President at SAS AB since 2012. Before he joined SAS he was the Managing Director for Hewlett-Packard Norway from 2005-2012.
Alfred von Platen
Alfred von Platen
Alfred von Platen is the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.
At the expiry of the final acceptance period in March 2017, Altor owned over 98 percent of the shares and votes in Transcom. The last day of trading in the Transcom share was April 10, 2017. Altor has resolved to call for compulsory redemption of the remaining shares in the Company.