Transcom Philippines wins 2014 Frost & Sullivan Excellence Leadership Award
Another proud moment for Transcom Philippines for being the winner of 2014 Frost & Sullivan Philippines Contact Center Outsourcing Growth Excellence Leadership Award! The Philippines Excellence Awards - now on its fourth consecutive year - recognize companies and individuals who have continuously brought exemplary efforts and performance, set best practices and excellent results in their respective industries.
Each nominee has been measured on their revenue, customer growth, spread of solutions and service diversification, size of operations, strategic initiatives, and competitiveness in the market, product differentiation and innovation. Frost & Sullivan based their decision on extensive research, in-depth interviews and documented response about Transcom and our competencies. Apart from sharing information about the types of support we provide, our size, revenue, vast growth, etc., we were given the opportunity to showcase our innovative ideas and customer experience initiatives which raised the bar in terms of Customer Engagement and Partnership. We took great pride in presenting the process improvement and value-add initiatives we’ve done through our Customer Experience Management team, such as the Knowledge base (that we presented in a previous post), social media and the positive results those innovations brought to our clients and partners.
The award was accepted on July 17, 2014 by Mark Lyndsell and Michael Sendall, who both are Vice President for Client Delivery in their respective region of support at Transcom. It was indeed a remarkable event that has become a testament of the core of Transcom’s mission as global customer experience specialist. This just solidified our continuous efforts in achieving excellence and innovation through creative ideas from our team’s collaboration, executed in a seamless fashion. This award was made possible by our people, who are and will continue to be our differentiator!