Contact centers: Does age really matter?
The vast majority of people in our industry are young. Our San Fernando contact center illustrates this nicely. There are 1735 employees at this center and the average age is 35.2. We enjoy working with young people. They bring an air of freshness and enthusiasm; they are highly adaptable and are also familiar with new technologies, which is crucial for Transcom in order to meet market requirements. But at Transcom, we also like to count on older people who bring their experience, commitment and discipline as well as strong work ethics. Our colleague Inmaculada Estrán is a very good example: she is a 70-year-old woman who has worked with us since 2002 and, after 11 years, continues to offer her great commitment to the company, performing her functions in a manner worthy of recognition.
We believe that the age diversity we enjoy at San Fernando contributes greatly to the achievement of our goals, creating great customer experience.