Customer Experience in Action
When visiting our operations in the Philippines a few weeks ago, I was told an amazing story that really demonstrates the impact our people have on how customers perceive their interactions with the brands that Transcom supports. Thanks to the outstanding experience that our colleague Jessica Valeza delivered to a customer who called the customer service line of one of our clients, Transcom is currently finalizing an outsourcing agreement with a new Australian client in the retail sector!
Jessica Valeza delivering great customer experience[/caption] The customer who spoke to Jessica was so impressed with the interaction that he immediately inquired about using Transcom as a customer care outsourcing partner for his own company. He was referred to our sales team, and we are now in the final stages of the contract process. This is truly customer experience in action!