Oliver Cook Jun 8th, 2020 Perspectives

Where does the customer stand in the new normal?


Analysts and management consultants are calling the post-crisis period after the Covid-19 coronavirus pandemic a ‘New Normal.’ It’s when companies will start making an attempt to return to normal, but with a change in consumer behavior, everyone needs to plan for a new definition of how normal looks. Learn more about Oliver Cook's, CCO Europe, view on the implications for customer care.
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Peter Tetlow May 18th, 2020 People

Agent Experience: Challenges and opportunities


Agent experience is one of the most critical subjects for any company offering customer experience (CX) expertise - such as Transcom. What are the key challenges to creating a great agent experience? Here are a few of the key ones.
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MIchael Karlgren Apr 23rd, 2020

Speech Analytics Empower Digital Transformation


The new normal presents new challenges!
In the ongoing Covid-19 pandemic, organisations are fighting to stay available for their consumers, forcing them to think outside the box, and to think fast. Organisations now have an increased demand to move consumer conversational relationships to chat, messaging, social applications channels and AI technologies such as virtual agents and automation. This presents several benefits for the customer with multiple communication channels and, in many cases, 24/7 availability.
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Peter Tetlow Apr 8th, 2020

The Value Of Knowing Your Customer


Know Your Customer (KYC) is a component of the anti-money-laundering (AML) regulations used by banks and other financial service companies to prevent money laundering by criminals. The concept is simple. If you know the identify and business of your client then you can identify unusual transactions that may require further verification.
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Peter Tetlow Apr 8th, 2020

Know Your Customer: Defining Your Policy And Monitoring Team


In my last article I introduced how Know Your Customer (KYC) policies are one part of how financial service companies are fighting money laundering and related crime. These anti-money laundering (AML) initiatives are usually defined by the compliance department or a financial crime advisory team.
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Robyn Tantoy Feb 17th, 2020 Business & Performance

Transcom appointed Career Company 2020


Each year, Career Companies selects 100 employers who, for students and young professionals, are most attractive to pursue a career in Sweden. About 1,000 companies, government agencies, authorities and municipalities are in the sample. When the Career Companies are now presented, Transcom is one of the selected companies in 2020.
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