Increasing Conversion Rates by 165% for a Leading Spanish Bank


A leading Spanish bank had been forced to close bank branches during a time of low-interest rates and pressure from Fintechs. In order to increase revenue sources, this bank has expanded into auto leasing and was looking for a partner to manage the entire process. They wanted to use the contact center as the main channel to increase sales in their auto leasing business, with leads coming from branches, online channels, and inbound hotlines.
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Cost Reduction of 30% for a leading global White Goods Company


As a result of various acquisitions and a decentralized model, the leading global manufacturer of white goods had 15 contact centers across 7 vendors. They approached Transcom with the objective of reducing both the number of suppliers and contact centers whilst harmonizing processes and procedures across 5 separate brands in 20 European markets.
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