As bank branches were being closed, our client needed a way to efficiently handle incoming leads looking to acquire a new vehicle. There was also a lack of sales culture related to automobiles, as it is not a traditional banking service, as well as a lack of technology to systematically increase conversion rates.
We leveraged our sales competence center in Seville to build a world-class sales center for the bank. In addition to closing leads to increase revenue, the Transcom team assumed responsibility for the entire customer lifecycle, including:
- Automobile disposal
- Maintenance and repair
- Insurance inquiries
- Technical support
- Car return and retention
Transcom’s unique capabilities allowed this client to profit significantly with 165 agents working on their behalf, increasing conversion rates by 157%.