Home Agent Support Portal (North America)

Welcome to the North American home agent support portal. The home agent support team is part of Transcom's IT global ServiceDesk dedicated to provide complimentary service to At Home Professionals (AHP) experiencing technical issues with their environment.

Live Chat Support

Please secure a ServiceDesk ticket from your Team Lead BEFORE logging on to Chat Support.

To be engaged with a technician, please locate the button on the lower right part of this site.

Help Desk hours

Monday 8:00 AM - 1:00 AM

Tuesday 8:00 AM - 1:00 AM

Wednesday 8:00 AM - 1:00 AM

Thursday 8:00 AM - 1:00 AM

Friday 8:00 AM - 1:00 AM

Saturday 8:00 AM - 1:00 AM

Sunday 8:00 AM - 1:00 AM

* Times above are in Eastern Time (EST)

 

Remote tool support

Our support group uses SimpleHelp remote tool for us to take a look at your computer and control it for troubleshooting purposes. If you are being asked to move to the remote tool, kindly use this link to download the executable file

  • ALWAYS be on HOST side BEFORE logging into remote (outside of Dizzion)
  • Please do not login to Remote Tool unless you are asked by a technician
  • Logging into the remote tool directly does not guarantee support

        Quick Reference

        Contact numbers

        WildBlue/Viasat Supervisor Hotline: 1.877.637.2615 ext. 21473

        IT Global ServiceDesk (please follow IVR): 1.877.637.2615 ext. 44357 (4HELP)

        System requirements

        Approved Antivirus