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Our client is a highly reputable global provider of payment services. Customer service plays a critical role in providing an excellent customer experience. Continuously improving the experience is essential in driving loyalty and growth for the client.
Our client is one of that biggest Telco companies in Europe. They have multiple requests for highly specific reporting data that are performed manually from various systems and portals. The manual nature processing critical data and information influences high propensity for errors and inaccuracies, and causes long completion timelines at very low efficiency and quality levels.
Our client is one of the largest Telco businesses in the UK. They needed to identify and act upon the reasons why they were not meeting expectations in quality of service, customer satisfaction, and issue resolution. There was a clear opportunity to design an effective plan of action that will address identified process improvement areas through the use of data and insight gathered from end-customers. An appropriate technology solution was also required in order to eliminate manual data processing, and cut across the limitations posed by traditional quality management.
Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices across multiple business performan...Learn more
Transcom Netherlands has achieved the prestigious COPC certification for the second year in a row. The COPC standard is an internationally applied control model aimed at handling customer...Learn more
Transcom has once again been recognized with this important prize awarded by the Contact Center Magazine in one of the most prestigious customer care galas in Spain: the Platinum Contact ...Learn more
This was the 11th edition of “Call Center Days”, the largest conference for the customer service industry in Northern Europe. For 10th year in a row, Transcom Norway won the prize “Best ...Learn more
Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com servicesLearn more