Transcom appoints Chief Commercial Officer for North America

Helene Ruda Apr 6th, 2020

Transcom appoints Chief Commercial Officer for North America


Transcom steps up its ambition level in North America through the appointment of Donald B. Berryman as EVP and Chief Commercial Officer

“Transcom is an established provider of customer services in North America. We serve several prestigious blue chips.  We have a strong service offering and our performance is second to none. We’re now stepping up our ambition for growth and I’m delighted to welcome Donald Berryman to the team. Don is a BPO seasoned veteran and getting him on the team is a testimonial to our ambition level”, says Jonas Dahlberg, President & CEO Transcom.

Transcom provides outsourced customer services to clients in North America through Work-At-Home and offshored delivery. Transcom has also a strong portfolio of digital services and is serving several hyper growth ecommerce providers through its LA based subsidiary Awesome OS.

“I am very excited about joining this entrepreneurial and client focused company. I see great potential in Transcom’s service offerings and best in class delivery.  With this dynamic and highly ambitious team, I’m eager to introduce Transcom to the North American market and truly believe that we have something fresh to offer in this space”, says Donald Berryman.

Donald Berryman has over 30 years’ experience working with customer service and spent over a decade in leading positions at Sitel, most recently as global EVP – Chief Commercial Officer. The appointment of Donald Berryman is another part of Transcom’s growth strategy for North American market. Donald will be part of Transcom’s global leadership team.

“This is the third senior American appointment to Transcom in a few months. We now have Don running commercials, Aaron Favara taking care of WAH and global accounts, with the very strategic support and guidance of Brent Welch in the Board of Directors. With these three, we truly have an American BPO dream team”, says Mark Lyndsell, CEO Transcom Global English Region.  

Recent announcements to Transcom include new Board Member Brent Welch, previously global COO of Teleperformance, and Aaron Favara, Senior Vice President, Global Accounts & Virtual Work.

press release pdf