Transcom partners with LivePerson to offer customer service solutions over digital messaging channels
Stockholm, October 31, 2018 - Transcom and LivePerson, a leading provider of conversational commerce solutions, have entered into a global partnership agreement. Under the agreement, Transcom will be able to provide, refer, consult, implement and sell hosted LivePerson services.
LivePerson’s conversational commerce platform, LiveEngage, enables brands to communicate with consumers through the channels consumers already use every day, including websites, mobile apps, SMS, Facebook Messenger, and WhatsApp, among many others. LivePerson’s LiveEngage platform is an open platform that allows for the creation of AI-driven experiences as well as the orchestration of automation and human agents working together to at scale.
“Consumers expect support in their preferred channel. Only using voice and email for customer care is a missed opportunity to engage with the customer. By offering support though advanced chat and professional asynchronous messaging, companies can improve the customer experience, be more efficient in operations and effective in selling”, says Philip Sköld, Chief Commercial Officer at Transcom.
“Transcom is all about creating smarter people experiences. The LivePerson partnership is an important addition to our digital service offering and in our aspiration to support our clients in their digital transformation.”
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.